Both authors provide consultancy advice on the issues covered in this publication and on the adaptation of these materials to law firms.

Vicky Ling

78 Murray Avenue
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Matthew Moore

Director of Consultancy Services
Colpline Ltd
2 Crown Lane
Four Oaks
Sutton Coldfield
West Midlands
B74 4SU
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We will also be listing here other consultants whom we are pleased to recommend. If you are a consultant and would like to be listed here please contact either of the authors.


Diane PriceDiane Price

Diane was formerly Director of Compliance at SGH Martineau (now Shakespeare Martineau). Her responsibilities extended to the operation of the firm's anti-money laundering programme and quality systems under ISO9001, as well as risk management and business continuity planning.

Diane studied law at University College, London and Clare College, Cambridge. After attending the College of Law at Guildford she undertook her training contract at Ryland Martineau, specialising in corporate and commercial work on admission. Subsequently she taught intellectual property and competition law at the University of Birmingham, before re-joining Martineau Johnson (as it had then become) in 1991 to establish a human resources and training department. She was Director of Human Resources and Compliance until 2012 when she then focused solely on compliance management.



AO-Jan-2008Andrew Otterburn

Otterburn Legal Consulting LLP
1 Holme View Park
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Tel: +44 (0) 1484 682928
Fax: +44 (0) 1484 684477

Andrew Otterburn has advised over 250 firms on their management and profitability.

He has advised a number of firms with regard to Lexcel including the first firm based solely in Ireland to be awarded Lexcel. Author of “Profitability & Law Firm Management” (Law Society 2007), his latest book, “From Recession to Upturn – financial management and strategy for law firms”, was published by the Law Society in 2009.

He is a member of the Executive Committee of the Law Management Section; a founding member of the Law Consultancy Network; a core MBA faculty member and module leader for the Nottingham Law School MBA in Legal Practice and a lead tutor for the MMU Postgraduate Certificate in Legal Practice Management.




Telephone: 01243 574308
E mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mobile: 07771 822887

An experienced legal practice manager for the last 22 years with a particular interest in the development of legal firms, Tim has 11 years experience as a Lexcel assessor / adviser, is a LSC SQM & GQM Auditor, based upon a background in Industry and the Royal Navy.

Tim is the Administrator for 2 solicitor groups: Solent Solicitors Group and Solent Conveyancing Lawyers.

Tim has considerable experience as an Investors in People Assessor. He has undertaken training in the Business Excellence model (BEM) standard and Investors in Excellence (IIE).

He will be undertaking CQS Assessments for the Law Society from late 2012.

Recent projects have also included:

  • Risk and compliance management;
  • preparing practices for Lexcel & CQS;
  • Professional Indemnity insurance negotiations with insurers;
  • Major relocation and office refurbishment;
  • Specification and subsequent selection of communications and computer systems;
  • Personnel policies and practices for appraisal schemes and training;
  • Organisation of seminars and training;
  • Production of Strategic and Business plans, budgets and forecasts;
  • Marketing, Public relations and advertising;
  • Organising design, production and distribution of brochures, leaflets & Mailings;
  • Development of new business for firms;
  • Document management and archiving system for a major regional firm.



ChantalChantal Ben Nathan

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Tel: 07899 08 27 27

Chantal has significant experience of working with legal practices and standards. With over 10 years at the Law Society she has provided advice and guidance on the implementation of Lexcel to solicitors, assessors and consultants. Chantal managed a portfolio of over 700 practices while at the Law Society.

Chantal has significant experience of developing and delivering training courses to assist practices with understanding and implementing Lexcel. She has also developed and trained Lexcel assessors and consultants. She was part of a team that advised and trained the Law Society of Singapore in preparation for the launch of PrimeLaw, the Singaporean practice management standard that has its origins in Lexcel.

She has also worked with the Solicitors Regulation Authority to identify how Lexcel and the Code of Conduct interlink and impact on practices.

Chantal has project-managed revisions to the Lexcel standard, significantly contributing to the drafting of the standard and guidance.

She monitored numerous assessments to evaluate assessors performances which has given Chantal an excellent insight into the evidence assessor require during assessments.

She has a special interest in risk management and was the inaugural chairperson of the Institute of Risk Management Legal Special Interest Group.




This email address is being protected from spambots. You need JavaScript enabled to view it.
Mob 07761565171
Tel 01525 719910

A Solicitor for 30 years and Partner (and 4 years as a Managing Partner), Fiona has been responsible for overseeing and growing volume conveyancing, remortgage and repossession units. She has also delivered other projects including achieving Lexcel Accreditation, IIP and meeting Legal Aid quality requirements. Fiona is an experienced lecturer for CLT & Friendly Societies on Corporate Governance, Case Management Systems, Modernising Conveyancing Departments, and Quality Standards.

An independent consultant since 2004, Fiona has a passion for analysing, simplifying, modifying, innovating and reconstructing processes and supporting management skills and talents.


Web4Law is a long established and highly experienced training and consultancy organisation, providing support exclusively to the legal profession in the areas of risk management, compliance and regulatory matters. Our consultants work with firms of all sizes and profiles, and take pride in delivering bespoke services and advice which reflect the particular nature of each of our clients.

We can assist your practice with:

  • Adaptation of the Solicitors Office Procedures Manual to meet the particular needs of your firm
  • Training, through our range of online, CPD-accredited webinars including:
    • Money Laundering and Terrorist Financing for Lawyers
    • Equality and Diversity for Lawyers
    • Client Care and Complaints Handling
    • Data Protection and Information Security
    • Outcomes Focused Regulation
    • Understanding the SRA Principles
  • Drafting client care documentation, through our dedicated range of 'Girling Precedents'
  • Money Laundering compliance, through our Money Laundering Reporting Officer’s Compliance Manual – written by COLPLINE director Matthew Moore

For further information, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or ring 0845 459 1548.