In 2012 I was thinking about making a bid for a Legal Aid Contract and starting my own legal and mediation practice. Vicky gave me some very helpful encouragement and advice. I bought The Solicitor’s Office Manual book which gave me an adaptable template from which I have been able to pass desk-top audits for Mediation Quality Mark and the full Quality Mark. I have received SRA authorisation and I now have a mediation contract and am waiting for the LSC to send me the family contract to sign. I am now my own boss and it feels good! Thank-you Vicky, it has been a long road but it would have been much harder without your encouragement and the Manual. Thanks

Ian Walker – Solicitor and Mediator, Honiton, Devon

Many thanks for the manual and CD which provided us with the template contents that we needed for our forthcoming audit. The system worked very well, was easy to follow and simple to adapt to suit the practice. We had been looking at another option for which we had been quoted £2500.

W.M., Marrons, Leicester

The manual text supplied was just right for our purposes – simple, straightforward and easily adapted to the specialist nature of our practice.

Diane Benussi, Benussi & Co, Birmingham

The materials provided from the Solicitors Office Procedures Manual enabled us replace the long and complex ring binder system that had been developed within the firm over many years to a much more user-friendly (and shorter) intranet format. This has made it much easier for partners and staff to find the information they need, with the links that we have edited in to forms and external sources alike making the job that much easier again. The project does seem to have reduced the volume of queries received by the administration department.

Richard Matthams, Practice Director, Gepp & Sons, Chelmsford

We were struggling for the necessary policies and procedures for our application to the Conveyancing Quality Scheme, but I’m pleased to say that your suggested templates fitted into our manual very well and also helped us to succeed in our application to the Law Society. This saved us a good deal of partner time and also meant that we did not have to take on consultants to advise us on the application as we had thought that we would have to do. The book therefore represented excellent value for money for us.

John Sumner, ESN Solicitors, Birmingham

This book is brilliant, well put and very practical.

Mrs. Savita Sukul, Principal, SJS Solicitors London

Not only are the materials excellent, relevant and very easily adapted, but delivery was by return and I was most appreciative for the further guidance that I asked for. I would have no hesitation whatsoever in recommending this product to other sole practitioners.

AW - North Wales

Thank you for the template manual supplied. This was just the right sort of level for my practice and enabled me to get my application for the Conveyancing Quality Scheme off to the Law Society in a fraction of the time that it would otherwise have taken

DP - West Midlands